For all orders please call
(802) 362-5159
or stop in and see us.
Open Mon-Sat 10-6; Sun 10-5
Home :: Customer Service :: Policies

Inventory: We strive to keep our online inventory as up-to-date as possible, however from time to time we may be out-of-stock on an item that is displayed on our website. If that is the case, we contact the customer immediately, and we are often able to expedite a replacement item from the manufacturer. Please note that replacement items coming from the manufacturer may take up to an additional seven business days to ship.

Shipping: Most items ship within one to two business days. We ship to anywhere in the United States, however we are not currently able to ship to locations outside of the United States. Shipping is via UPS Ground or in some cases USPS. Rates for regular (non-oversize) items are $10.00 for products under $100 in price and $12.00 for products over $100. Expedited shipping is available for an additional cost. Destinations outside of the Continental United States (Alaska, Hawaii, US territories) will incur additional shipping charges. Call (802) 362-5159 for any additional info or for expedited shipping rates.

Returns: For credit or cash refunds, we will gladly honor returns with a valid receipt within 21 days from the original purchase date. Outside of 21 days, store credit will be given upon the discretion of the manager. If you have had a problem with any of our products please feel free to call us at any time regardless of when you purchased the product so that we can work with you toward a solution. Ultimately, we want you to be happy with your purchase.

Privacy Policy:

This is the web site of The Mountain Goat in Manchester VT.

www.mountaingoat.com

Our postal address is:

4886 Historic Main Street ~ Manchester Center, Vermont (VT) ~ 05255

We can be reached via e-mail at This e-mail address is being protected from spambots. You need JavaScript enabled to view it
or you can reach us by telephone at 802-362-5159

For each visitor to our Web page, our Web server automatically recognizes no information regarding the domain or e-mail address.

We collect the e-mail addresses of those who communicate with us via e-mail and the email addresses of those who offer when ordering over the telephone or on-lline.

The information we collect is used to improve the content of our Web page, used to notify consumers about updates to our Web site, and is NOT shared with any other organizations or businesses.

With respect to cookies: We use cookies to record session information, such as items that consumers add to their shopping cart.

If you do not want to receive e-mail from us in the future, please let us know by or sending us an email to the above address, calling us at the above telephone number or by writing us at the above address.

If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by calling us at the number provided above. Please provide us with your exact name and address. We will be sure your name is removed from the list we share with other organizations.

Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line. Please provide us with your name and phone number.

With respect to Ad Servers: We do not partner with or have special relationships with any ad server companies.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.
Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.

Upon request we provide site visitors with access to all information [including proprietary information] that we maintain about them. Consumers can access this information by writing to us at the above address.

Consumers can have this information corrected by writing to us at the above address.

With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site, We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number.

 
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